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Faq

The Greenesty connects likeminded people with the best ethical, sustainable suppliers. It's your online shop dedicated to everything you need for an eco-friendly and sustainable lifestyle that respects our environment.

We've partnered with suppliers that share our value of sustainability. When you shop with us, there is no warehouse. We connect you directly with our independent suppliers who manage their own orders and stock, so you're supporting brands that are supporting the environment. 

We accept most major debit and credit cards including Visa, MasterCard, American Express, Shop Pay, Apple Pay and Google Pay.

Shop Pay is Shopify's own payment solution. You can use Shop Pay to speed up checking out by saving your shipping, billing, and credit card information.

You can opt-in by entering a phone number to check out faster with us next time or on other stores powered by Shopify. Your information is securely encrypted and you'll receive a code by text to securely complete your purchase.

Once you've entered your payment information and placed your order, you won't be able to edit your payment method.

You can view your payment status in My Account in your Order History.

You can check out as a guest without registering an account or signing in to your existing account.

We suggest creating an account so you can: view your order history, track your order, edit shipping information, check out faster and more. Click here to register an account with us.

Please email support@greenesty.com if you wish to change your order.

If your order has not yet been dispatched, we can change or add items to your order. We will issue you a new invoice with the edited order details in a few days.

If the vendor has dispatched your order, we won't be able to change it. We suggest placing a new order if you wanted to add items or refer to our Returns policy.

If you'd like to cancel your order, please email our customer service at support@greenesty.com.

If your order has not yet been dispatched, we can cancel your order. Please allow between 3 to 5 working days to receive your refund.

If our suppliers has dispatched your order, we will not be able to cancel it. If you want to return or exchange your items, please refer to our Returns Policy.

You can find your processing or past orders in My Account under Order History.


Yes, you can edit your addresses in My Account.

Login to your account and click View Addresses under Account Details to edit an existing address or add a new default address.


Your account only saves details like your name, address, order history and current order status. You can't edit your payment method in your account.

For a speedier checkout, you can use your Shop Pay, Apple Pay or Google Pay account. It works by using your email address to recognise you at checkout and then automatically fills in your payment method.

Please note that once you've entered your billing information and placed your order, you won't be able to edit your payment method.

Go to the My Account login page, click Forgot your Password and enter your email address. We'll then send you an email with a link to reset your password.

Click the link in the email, enter a new password and click Reset Password. You'll then be able to login with your new password.

We ship and deliver to the UK. Any restrictions will be shown during the checkout process if applicable.

Each of our suppliers has its own delivery fee policy, however, most of our vendors offer free shipping.

You can find further details on the checkout page under Shipping

Most of our items will have tracking numbers, if your order has a tracking number, then once your order is dispatched, you will receive an email with tracking information. Simply click View my order to view the status of your delivery.

You can also track the shipping status of your order by logging in to My Account, select Order History and click Track Order.

Please note that what you order and your postcode will determine what delivery service is available to you.

If you have not received a tracking number, you needn't worry, all this means is that our vendor doesn’t ship the item as tracked. If you have not received your items within 5-7 workings days (with the exception of our one of our vendors, Jaoyeh, who delivers within 10-14 working days) then please contact us at support@greenesty.com and we check the delivery status of your items.

Once the order has been placed you should expect to receive your item(s) within 5-7 working days.

Please note: Items purchased from our vendor Jaoyeh will be delivered within 10-14 working days due to high demand and items placed with Eskuta and Emu bikes have a lead time of 4-6 weeks delivery as these products need to be assembled.

Please send a few photos clearly showing the damage and the packaging along with your order number to complaints@greenesty.com.

Our team will review the photos and investigate with our vendors and contact you as soon as possible.

Yes, you can edit your addresses in My Account.

Login to your account and click View Addresses under Account Details to edit an existing address or add a new default address.

If you want to change the delivery address for a specific order you have placed, please contact support@greenesty.com. We are happy to accommodate your request provided the order has not yet been dispatched.

We aim to respond to all emails and Social media messages within 48 hours.

To edit an order means to add or remove items, request cancellation or change delivery address.

If your order has not yet been fulfilled, we are happy to edit it. After we provide changes, you will receive a notification email with the edited order details. If your order has been fulfilled, we won't be able to edit it. In this case we suggest requesting a cancellation and placing a new order. Please note that, when the order is dispatched and on its way to your address, it’s too late for us to cancel it. Under this scenario, please refer to our Returns policy.

Please email  support@greenesty.com if you have any questions about your order.

We are currently working to try and ensure all our vendors can provide 100% Green/Eco friendly packaging, but you may receive standard packaging on some items.

We're sure you'll be happy with your order. But if you're not satisfied with your purchase, we mostly offer free returns or exchanges within 30 days of receiving your order with the exception of items from Eskuta and Emu Bikes which is 14 days.

You can return your product for store credit, a different product or a refund to the original payment method.

Please note that there are some exceptions to the above, so you are welcome to check our Return Policy page: you can find there all the information you need.

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